Technical Support

We provide Technical Support by email to any interested people, and lifetime product support for our customers.

The Technical Support is provided only by email, 365 days a year in both English or Spanish languages, but the program documentation is provided only in English language.

We do not have any additional documentation to the contained in this help file or on our website (http://bersoft.com/bsa)

If possible, before you contact us for further assistance, please be prepared to provide the following information:

  1. In case you already contacted us or you had purchased Bersoft Sampling Analyzer, and you are using a different email than before please let us know that you are a returning customer and supply us with the name or email that you used previously to contact us, so we can put your question in context and help you better.

  2. System information: Windows version and how many RAM your system has.

  3. A description of the problem, and any relevant information regarding prior technical support assistance.

Send us any support questions using our online contact form.